Why I will never shop at Tory Burch ever (!) again: UPDATE

Remember my whole Tory Burch flip flop saga?

If not, you may read about it here.

What my pretty flip flops looked like :(

Well, I mailed back my broken flip flops to the Tory Burch repairs center and was told I would receive a gift card for their current value.

I had purchased the flip flops on sale, but the Tory Burch customer service representative repeatedly assured me that I would receive a gift card with the amount of whatever the flip flops were currently selling for.

Obviously, this did not happen.

I got the sales price back, which does not help me at all seeing as I cannot replace my flip flops for that amount.

This evening, I called to speak to a customer service representative.

As a former waitress and current salon receptionist, I know how difficult and tiring it can be dealing with the general public, so I am always overly polite when talking with customer service employees.

The man I talked to though?

Not so polite.

After I explained my situation to him, he replied, "Why should we give you back more money than you paid for them?"

I truly did not care about the money amount. I only wanted to replace my flip flops.

"You aren't getting anymore than the price you purchased them for, and frankly, since your shoes were over a year old, you shouldn't have gotten any money back at all."

Ummmmm WHAT?!

He was rude and incredibly mean to me, and I clearly did not get the gift card amount I requested.

Because, you know, I apparently didn't deserve any money back on a pair of overpriced flip flops that fell apart.

I am never buying another Tory Burch product again.

I have Old Navy flip flops that are 5+ years old, and they appear to be in no danger of breaking.

Au revoir, Tory! This shopaholic is finding a new shoe brand.

UPDATE: This morning, a very kind woman from Tory Burch called me to say they had read my email and listened to the phone conversation I had with the customer service rep.

She apologized sincerely and said that the way he had spoken to me was unacceptable and the information he was giving was not even entirely true.

I felt like she really listened to me and understood why I was irked.

To make it up to me, she added a 20% off coupon code to my gift card amount.

Not bad at all!

I revoke my previous proclamation. I'll be shopping at Tory Burch again ;)